The hotel offers amenities for your comfortable stay and unforgettable experiences
High-Quality Amenities
“The room was equipped with top-of-the-line amenities that made my stay incredibly comfortable, from a luxurious bed to a coffee maker that was a delight to use.” view full review
Stunning Decor
“The hotel’s interior design was amazing, with tasteful decor that created a warm and inviting atmosphere throughout my stay.” view full review
Easy Parking Access
“The free parking was a fantastic perk, as it allowed me to come and go without any hassle, making my trip all the more enjoyable.” view full review
Perfect Stay!
“Overall, my experience was good with everything I needed right at my fingertips, making for a nice trip.” view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Allergy-free rooms
Elevator
Currency exchange
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Entertainment
Sun terrace
Steam room
Back massage
Head massage
Full body massage
Foot massage
Public Bath
Pool with view
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
28 Hushu South Road, Gongshu District,
Hangzhou,
China,
310006,
Zhejiang
Map view
28 Hushu South Road, Gongshu District,
Hangzhou,
China,
310006,
Zhejiang
City landmarks
West Lake Scenic
West Lake
2.0
mi
Harbor
Wulin Square
2600 ft
No.147 Nanshan Road
Hangzhou Underwater World
2600 ft
No.164 Liangbo Road
Liangzhu Museum
2600 ft
Baoshi Mountain
Baochu Pagoda
1.4
mi
Within Xiaoshan District
Hangzhou Xiaoshan Mountain
2600 ft
Hangzhou Snack Street
2600 ft
No.210 Tiyuchang Road
Hangzhou Stadium
2600 ft
No.6 Xihuwenhua Square
Zhejiang Museum of Natural History
2900 ft
Marina
Bai Causeway
1.5
mi
Church
Hangzhou Immaculate Conception Cathedral
4300 ft
Southwest of Xihu District
Wushan Tianfeng Scenic Area
2600 ft
Nearby
No.161 Santaishan Road
Ancestral Hall of Yu Qian
1000 ft
No.47 Huanchengbei Road
Zhejiang Science and Technology Museum
1000 ft
North Side of Yunhe
West Lake Cultural Square
1000 ft
Gongshu District
Qiaoxi History Cultural Street
1000 ft
Manjuelong Road
Yangmeiling Scenic Spot
700 ft
In Ziyang Mountain
Hangzhou Baocheng Temple
700 ft
No.2555
Crazy Apple land
1000 ft
Shopping Area
Hangzhou second department Store
100 ft
353 Benjing Avenue
Hangzhou International Expo Center
700 ft
No.26 Gushan Road
Wenlan Ge
700 ft
No.336 Xiaohe Road
China Knives And Scissors And Swords Museum
700 ft
No.59 Cangqiantang Road
Former residence of Yantai Zhang
700 ft
Zhusu Garden
1000 ft
Shopping Area
Raffles City Hangzhou
700 ft
Zhongshan Middle Road
Southern Song Imperial Street
700 ft
No.3 Lingyin Road
Former residence of Lin Fengmian
700 ft
No.1 Longjing Road
Yuquan Spring
700 ft
No.22 Fayun Lane
Fayun Ancient Village
700 ft
Restaurants
Cru Steak House
100 ft
2/F
Momo Cafe
100 ft
Hu Shu South Road 28
Man Ho Restaurant
100 ft
2F JW Marriott
JW WanHao Hotel Restaurant
100 ft
Hu Shu South Road 28
MoMo To Go
100 ft
1/F
Uncle Martin Restuarant & Lounge
500 ft
2/F
Xin Bailu Restaurant
1100 ft
BinJiang District JiangNan Avenue 1090
MAN HO Chinese Restaurant
1100 ft
No.399 Juyuan Road
YUE Chinese Restaurant
1100 ft
Sheraton Hangzhou Wetland Park Resort 1 Westbrook Resort
Element Fresh
1100 ft
701 Fuchun Road B1S37
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Friendly staff
Cleaning could improve
Limited dining options
8.0/10
Great
Rooms
8.1
Location
8.7
Service
9.1
Dining
8.2
Guest reviews
8.0/10
based on 10 reviews
8.6
8.6/10 based on 96 reviews
Edward
United States of America,
June
2024
8.4/10
I had a wonderful stay at the hotel. The rooms were in excellent condition, very clean, and had everything I needed. The staff was kind and helpful, making my stay comfortable. However, the dining options were limited, and the pricing was a bit high. The location was very convenient, close to major attractions and public transport.
Rooms
9.0
The rooms were spacious, clean, and well decorated. The furniture and seating were tasteful, providing a cozy atmosphere.
Service
9.0
The service was amazing, with staff being very friendly and helpful. They were attentive to details and provided excellent assistance.
Location
9.0
The hotel is located in the city center of Hangzhou, making it easy to access various attractions. It is also close to West Lake and within walking distance to restaurants and shopping.
Dining
7.0
The dining experience was good, offering a variety of options in the restaurant. The food quality was satisfying, although the pricing was slightly on the higher side.
Facilities
8.0
The hotel facilities were great with everything needed for a comfortable stay. The amenities provided added value to the overall experience.
Jacob
United States of America,
May
2024
8.2/10
I had a great stay at the hotel! The rooms were spacious with a good view, although the cleaning of sheets and towels could be improved. The service was exceptional, with staff who were friendly, energetic, and willing to go the extra mile to ensure a pleasant stay. The location was convenient, close to the city center and within walking distance to many attractions. The dining options were decent, offering a variety of choices. Overall, a comfortable and friendly hotel with excellent service.
Rooms
8.0
The rooms were really big with a good view, but cleanliness of sheets and towels could be better.
Service
9.0
The staff was incredibly friendly and enthusiastic, providing excellent service.
Location
9.0
The hotel is conveniently located in the city center, near many restaurants and shopping areas.
Dining
7.0
The dining experience was decent with a variety of choices.
Facilities
8.0
The hotel offers three nice restaurants, a lobby bar, and has good amenities.
Great location
Cleaning could improve
Sam
United States of America,
March
2024
8.8/10
My stay at the hotel was fantastic! The rooms were spacious, clean, and beautifully decorated, plus the staff was kind and helpful. However, the temperature control in the rooms was a bit off, which was a minor inconvenience. I loved that the big toilet had a classy bathtub with a waterproof TV - such a luxurious touch!
Rooms
9.0
The rooms were spacious, clean, and well-decorated.
Service
9.0
The staff were excellent, very helpful, and friendly.
Location
8.0
The hotel is in a very convenient location for shopping and eating, although slightly off from West Lake.
Dining
9.0
The ground floor restaurant offered a high quality and impressive variety of dishes, making dining a delightful experience.
Facilities
9.0
The facilities were top-notch, especially the ground floor restaurant with its wide variety of choices.
William
United States of America,
January
2024
8.8/10
My stay at the hotel was fantastic. The rooms were clean and comfortable, and the staff was extremely friendly. The dining experience was good but a bit on the expensive side. The location was superb, right in the center of the city near great dining options. The facilities were well-maintained, offering a pleasant stay overall.
Rooms
9.0
The rooms were very clean and had a view of West Lake, making my stay enjoyable. It was a pleasant surprise to find such a tidy and cozy room, just like the last time I visited in 2012.
Service
9.0
The service was excellent. The staff kindly provided me with anything I needed without hesitation. Their courteous and always smiling faces made me feel welcome throughout my stay.
Location
10.0
The location couldn't be better, as the hotel is centrally located near Hangzhou Mall. The convenience of having three nice restaurants and a lobby bar in the vicinity added to my overall experience.
Dining
8.0
The dining experience was quite good, with delicious food options available nearby. However, it was a little pricey considering the boom in local tourism.
Facilities
8.0
The facilities were well-maintained and enhanced my stay. The hotel's amenities were modern and convenient for guests.
Stephen
United States of America,
December
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms were huge with big comfortable beds, but the decor looked dated and in need of refurbishing. On the bright side, the view was good. The service, especially at the Executive Lounge, was top-notch with staff exuding unlimited energy and enthusiasm, taking great care of us during happy hour. The location was very convenient, just by the Hangzhou Mall, and near the old center of the city and the West Lake. The dining experience was simply amazing with great selection and quality, though it could have had more Western food options. Overall, the hotel facilities were decent, but it definitely needs some refurbishment to match its potential.
Rooms
7.0
The rooms are huge with big comfortable beds, though the decor looks dated and tired.
Service
9.0
The service was great, especially at the Executive Lounge with staff full of energy and enthusiasm.
Location
8.0
The location is very convenient, just by the Hangzhou Mall, and not far from the West Lake.
Dining
9.0
The dining experience was simply amazing with a great selection and quality.
Facilities
6.0
The facilities need refurbishing as they look worn out.
Michael
United States of America,
December
2023
6.4/10
The hotel offers a great stay overall, with clean and well-lit rooms, although the cleanliness of sheets and towels could be improved. The service is exceptional, especially with personalized touches like room decorations and a special cake. The location is superb, right by the Hangzhou Mall in the heart of the city. The dining experience is varied and high-quality, albeit with limited Marriott options. The facilities are top-notch, providing a pleasant stay.
Rooms
The rooms are clean and well-lit, offering a bit of a lake view. Rating: 8/10
Service
The service is outstanding, with extremely friendly and professional staff. Rating: 9/10
Location
The hotel is conveniently located near various dining options and the Hangzhou Mall, making it easy to explore the city. Rating: 9/10
Dining
The dining experience is diverse and of high quality, though not abundant in Marriott choices. Rating: 8/10
Facilities
The facilities are top-notch, including three restaurants and a lobby bar area. Rating: 9/10
Suzanne
United States of America,
December
2023
8.2/10
I had a mixed experience at this hotel. The rooms, though spacious and clean, did not quite live up to the promise of a lake view due to surrounding buildings. The city skyline view was pleasant. The hotel is in need of refurbishing, but overall, it was a decent stay.
Rooms
7.0
The rooms were spacious and clean, with a bit of a lake view obscured by surrounding buildings. The city skyline view was nice.
Service
9.0
The service here was exceptional. The staff went above and beyond to assist me, and their friendliness made my stay memorable.
Location
8.0
The hotel's location is very convenient, right by the Hangzhou Mall in the heart of the city. It's easy to access what you need, with nice restaurants and a lobby bar on-site.
Dining
9.0
I was impressed by the dining experience. The variety and quality of food offered in the ground-floor restaurant were exceptional. I particularly enjoyed the smoked guinea fowl dish.
Facilities
8.0
The hotel facilities were good and met my needs during my stay.
friendly staff
needs refurbishing
J.
United States of America,
November
2023
9.2/10
I had a pleasant stay at the hotel. The rooms were quiet and comfortable, modern with large bathrooms, and equipped with perfect TV and internet. The lake view, although nice, might not be worth the extra cost due to the surrounding buildings. The service was exceptional, with thoughtful gestures like providing white wine, special decorations for our anniversary, and a specially designed cake. The location, while a bit off West Lake, was still convenient being close to Hangzhou Mall and the city center. The dining experience was amazing with a good spread of mouth-watering dishes. The facilities were top-notch.
Rooms
9.0
The rooms were quiet, comfortable, and modern with large bathrooms.
Service
10.0
The service was highly accommodative and went above and beyond to make our stay special.
Location
9.0
The hotel's location by Hangzhou Mall in the city center was very convenient.
Dining
9.0
The dining experience was amazing with a good variety of mouth-watering dishes.
Facilities
9.0
The hotel's facilities were top-notch.
Oscar
United States of America,
September
2023
7.4/10
My stay at the hotel was a mix of highs and lows. The rooms were spacious and had everything we needed, but the decor felt outdated and worn-out. The service was exceptional, with the staff going above and beyond to make us feel welcome. The location was convenient for exploring the city, although not close to the metro or the West Lake. The dining experience offered a good variety of quality food, but more Western options would have been appreciated.
Rooms
7.0
The rooms were clean, with everything we needed, and the beds were extremely comfortable.
Service
9.0
The service was on the highest hospitality level I have experienced. The staff took great care of us, especially during happy hour.
Location
8.0
The hotel is in the center of the city and close to the West Lake, making it easy to access various attractions.
Dining
7.0
The ground floor restaurant offered a high quality and impressive variety of food, but more Western options would have been a nice addition.
Facilities
6.0
The facilities were adequate, but the hotel would benefit from a refurbishment to match the excellent service and location.
Peter
United States of America,
June
2023
8.4/10
I had a wonderful stay at this hotel. The rooms were clean and comfortable, and the staff went above and beyond to make my experience remarkable. The location is excellent, with easy access to various attractions, and the dining options were fantastic. However, the facilities could use some improvements.
Rooms
8.0
The rooms met the JW Marriott standard, offering access to restaurants, bar, spa, & lounge. They were at the requested temperature and provided access to the Executive Lounge.
Service
9.0
The service here was exceptional, with staff always eager to help and willing to go the extra mile to ensure a pleasant stay.
Location
9.0
The location is very convenient, close to the West Lake with superb food options nearby. It's an ideal spot for travelers looking to explore the area easily.
Dining
9.0
I loved the organization and variety of food offered in the hotel's restaurant. The selection and quality were top-notch, making dining a delightful experience.
Facilities
7.0
The facilities were modern and well-maintained, providing a comfortable environment for guests. However, there is room for improvement to enhance the overall experience.
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